Privacy Policy

1. Introduction

ProShield Garage Doors ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request services. Please read this policy carefully. By using our website or services, you agree to the terms described here.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and service address when you submit a booking request or contact form.
• Service Information: Details about the garage door service you are requesting, including preferred appointment times and descriptions of the issue.
• Usage Data: Information your browser automatically sends, such as IP address, browser type, pages visited, and time spent on our site.
• Communications: Records of any emails, calls, or messages you send us.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Contact you regarding your booking or service request
• Send appointment reminders and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations
• Respond to inquiries and customer support requests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email delivery services), subject to confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies (such as Google Analytics and Google Tag Manager) to analyze site traffic and improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly if you disable cookies.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Booking and service records may be retained for up to 3 years for business and warranty purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at Info@proshieldgd.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as vendor sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: